Applying the Technology Acceptance Model to Investigate the Intention to Use E-health: A Conceptual Framework

Purwanto, Edi and Budiman, Vicky (2020) Applying the Technology Acceptance Model to Investigate the Intention to Use E-health: A Conceptual Framework. Technology Reports of Kansai University, 62 (05). pp. 2569-2580. ISSN 04532198

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Abstract

The purpose of the study is to apply the Technology Acceptance Model to investigate the intention to use e-health among Halodoc.com, Alodokter.com, and Klikdokter.com users in Indonesia. The study is a quantitative approach and use convenience sampling, and use SEM data analysis technique. Future research will test the hypotheses of the conceptual framework. This paper is a theoretical framework, and future research will examine the conceptual framework. Keywords-TAM, perceived ease of use, perceived usefulness, intention to use, e-health. 1. Introduction The development of smartphones, which is rapidly expanding its use throughout the world, makes our daily lives entirely dependent on the various functions of these devices. Smartphones usually have multiple applications with multiple purposes, such as communication (chat and video calls), social media, entertainment (music and video), business (email, office, banking, etc.), and not a few who install health applications. It has recorded by IQVIA that in 2017 more than 10 million smartphones have health applications installed. Health is one of the fields chosen by many parties to be developed in Indonesia because it has good potential, so it is sought after by many startups who are involved in this health field. It is seen from the emergence of many health-based startups that offer convenience, both in finding information about health and accessing health services. According to IQVIA, a joint industry of information technology and health reported the number of health applications circulating in the world was more than 318,000 in 2017, where the value achieved has continued to increase to nearly double the number of health applications in 2015. Health or electronic health (e-health) application is a collection of software that has the function as a tool to process and communicate about health services electrically [7]. It is a crucial instrument for both public and health providers [2]. The use of this health application has many benefits that can maximize profits, save costs, improve quality, provide better health services, and can increase the participation of patients in their health [14]. Health applications can provide information on health reports, health education, and other services [36]. Meanwhile, the primary function of the health application consists of consultation on health, hospital registration, and other location-based services. Several studies on e-Health adoption in developing countries show that e-Health can be one of the solutions to provide access to better health facilities for patients. It is also a solution for doctors, nurses, and other medical personnel to improve the quality of services and increase collaboration between related parties [18]. As is generally the case with other technological innovations, people have different responses, the ability to adapt or use health applications also varies [5]. Some are easy to accept and use, but not a few are also unable to use the technology. This health system is a complex social system consisting of several stakeholders with diverse backgrounds, experiences, and values. About the adoption of a health app, it is necessary to understand the perspective of the user [18]. Therefore, it is essential

Item Type:	Artikel
Uncontrolled Keywords:	TAM, perceived ease of use, perceived usefulness, intention to use, e-health.
Subjects:	T Technology > T Technology (General)
Divisions:	Fakultas Humaniora dan Bisnis > Prodi Manajemen
Depositing User:	Admin Repository
Date Deposited:	24 Oct 2022 02:11
Last Modified:	20 Nov 2023 03:48
URI:	http://eprints.upj.ac.id/id/eprint/3320

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