Effects of Usage E-Filing Applications in Public Trust in the Indonesian Government

Jingga, Fredy and Suparta, Wayan and Kang, Chul Ho and Abbas, Bahtiar Saleh and Trisetyarso, Agung and Gaol, Ford Lumban (2019) Effects of Usage E-Filing Applications in Public Trust in the Indonesian Government. International Journal of Mechanical Engineering and Technology (IJMET), 10 (2). pp. 527-536. ISSN 0976-6359

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Abstract

As information and communication technology (ICT) rapidly developed, government are rearranging the way they work and iteract both internally and externallly. One of the communication ways between the government and citizen are the annual tax reporting services. e-Filing are the personal tax report application in Indonesia that provided by the Directorate General of Taxes under the Ministry of Finance, Republic of Indonesia. This system plays an important role in the government's efforts to reduce the queue in the reporting tax. This research aimed to find the correlations between trust and the usage of e-Filing application. Collected data are 61 respondents where 39 respondents experienced in using the e-Filing will be analyzed using the method of Partial Least Square – Structural Equation Model (PLS�SEM). The evaluation results of the measurement model found that the usage of the application is weakly unaffected by 26% of public trust in the government.

Item Type:	Artikel
Uncontrolled Keywords:	e-Filing, PLS-SEM, trust, government, usage
Subjects:	A General Works > AC Collections. Series. Collected works
Divisions:	Universitas Pembangunan Jaya
Depositing User:	Alexandro Andika
Date Deposited:	19 Apr 2023 02:20
Last Modified:	19 Apr 2023 02:20
URI:	http://eprints.upj.ac.id/id/eprint/4887

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