Electronic Word of Mouth Towards Brand Loyalty Through Customer Engagement as an Intervening Variable

Suleman, Dede (2024) Electronic Word of Mouth Towards Brand Loyalty Through Customer Engagement as an Intervening Variable. Migration Letters, 21 (5). pp. 947-963. ISSN 1741-8992

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Abstract

Currently the fashion industry is experiencing competitive competition because it has become a lifestyle trend in society. We see that currently there is enthusiasm in Indonesia to make fashion a market segment with large sales levels and income profits. Brand Loyalty is the key to the success of a company that is able to provide a strong competitive advantage but is very difficult to build in the current era. Brand Loyalty can be built through the influence of Customer Engagement on brand social media accounts through E-wom social media marketing strategies. This research aims to determine Electronic Word of Mouth (E-Wom) on Brand Loyalty through Customer Engagement as an intervening variable, where this research was conducted on fashion brand users in South Tangerang. The research method used is a quantitative approach by collecting data through questionnaires. The sampling technique in this research was purposive sampling with the criteria of fashion product users, both men and women, living in South Tangerang with a minimum number of respondents of 110 people. The data analysis technique used is Structural Equation Modeling (SEM) which is processed with AMOS 23 software. The research results show that: 1) E-wom has no effect on brand Loyalty, 2) E- wom has a significant effect on brand Customer Engagement, 3) Customer Engagement has a significant effect on Brand Loyalty towards brands and 4) E-wom influences Brand Loyalty through the mediation of Customer Engagement.

Item Type:	Artikel Jurnal/Prosiding
Uncontrolled Keywords:	Customer Engagement. E-wom influences, Brand Loyalty Customer Engagement.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Fakultas Humaniora dan Bisnis > Prodi Manajemen
Depositing User:	Admin Repository
Date Deposited:	06 May 2024 09:48
Last Modified:	06 May 2024 09:48
URI:	http://eprints.upj.ac.id/id/eprint/8159

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