Aktivitas Kerja Profesi sebagai Account Manager dalam Mengaplikasikan Chatbot di PT Sinergi Digital Technologi (Lenna.ai)

Prasetio Rini, Enny (2024) Aktivitas Kerja Profesi sebagai Account Manager dalam Mengaplikasikan Chatbot di PT Sinergi Digital Technologi (Lenna.ai). AKTIVITAS KERJA PROFESI SEBAGAI ACCOUNT MANAGER DALAM MENGAPLIKASIKAN CHATBOT DI PT SINERGI DIGITAL TECHNOLOGI ( LENNA.AI ). pp. 1-46. (Submitted)

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Abstract

PROFESSIONAL WORK ACTIVITIES AS AN ACCOUNT MANAGER AT PT SINERGI DIGITAL TECHNOLOGI (LENNA.AI) This report provides a detailed overview of the Account Manager's role in implementing chatbot technology in the PT Sinergi Digital Teknologi work environment. As an Account Manager, a primary focus involves chatbot integration, realized through the Lenna.AI platform, as an innovative solution to increase efficiency and provide more responsive customer service. In this report, the process of implementing chatbots is discussed, starting from identifying customer needs, designing effective conversation flows, to training and evaluating chatbot performance. The challenges and opportunities that arise during the implementation process are also carefully explained. The importance of collaboration between the Account Manager team and the technical team in designing and implementing chatbots is the main focus. This report examines the strong interactions between the two teams to ensure the chatbot can portray the brand identity and achieve the desired business goals. Apart from that, security and privacy aspects in using chatbots are carefully considered. Customer data protection measures and compliance with privacy regulations are outlined to ensure chatbot use remains compliant with applicable ethical and legal standards. Through analysis of results and user feedback, this report provides an in-depth understanding of the impact of chatbot use on customer service, team productivity, and brand perception. Strategic recommendations are provided to continue to improve the performance and adaptability of chatbots in accordance with technological developments and evolving customer needs. Keywords: Account Manager, Chatbot, Operational Efficiency, AI Technology

Item Type: Artikel Jurnal/Prosiding
Uncontrolled Keywords: Aspek Komunikasi, Pemasaran, dan Kerjasama Tim
Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Fakultas Humaniora dan Bisnis > Prodi Manajemen
Depositing User: Enny Prasetio Rini
Date Deposited: 11 Jul 2024 05:26
Last Modified: 11 Jul 2024 05:27
URI: http://eprints.upj.ac.id/id/eprint/8608

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