Dewi, Ayunda Widiya (2022) Pelaksanaan Front Liner dalam Memberikan Pelayanan Kepada Tamu di Devisi Front Office Department Aston Cilegon Boutique Hotel. Undergraduate thesis, Universitas Pembangunan Jaya.
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Abstract.pdf Download (101kB) |
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Lembar Orisinalitas.pdf Download (355kB) |
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Lembar Pengesahan.pdf Download (194kB) |
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Prakata.pdf Download (122kB) |
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Daftar Isi.pdf Download (134kB) |
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Daftar Gambar.pdf Download (99kB) |
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Daftar Lampiran.pdf Download (96kB) |
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BAB I.pdf Download (124kB) |
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BAB II.pdf Download (9MB) |
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BAB III.pdf Download (959kB) |
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BAB IV.pdf Download (120kB) |
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Daftar Pustaka.pdf Download (97kB) |
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Daftar Riwayat Hidup.pdf Download (873kB) |
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Lampiran-Lampiran.pdf Download (1MB) |
Abstract
This final project report examines the role of a receptionist in a hotel to provide the best service to guests in order to achieve a high level of guest satisfaction. In addition, this report is written to find out what are the duties of a receptionist, how important is the role of the receptionist in carrying out their duties and how does the important role of the receptionist influence in providing service satisfaction to guests. This is done because one of the parameters of the success of a hotel is the high satisfaction of guests who stay and date at the hotel, thus creating loyal guest and repeater guest.a lot of knowledge in carrying out these professional work activities.
| Item Type: | Karya Tulis Ilmiah (KTI) (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Hospitality management, guest/emplyers expectations of employees in the tourism and hotel industry, guests satisfaction in hotels, |
| Subjects: | A General Works > AI Indexes (General) |
| Divisions: | Fakultas Humaniora dan Bisnis > Prodi Manajemen |
| Depositing User: | Ayunda Widia Dewi |
| Date Deposited: | 02 Feb 2023 08:57 |
| Last Modified: | 02 Feb 2023 08:57 |
| URI: | http://eprints.upj.ac.id/id/eprint/4315 |
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